Ratings and Reviews for Furniture Store in Madison, AL

Great customer service and a great selection

I ordered a Maximus sectional for my house and it could not have gone better. Pricing was competitive, dimensions were accurate, service was great, delivery was smooth and on schedule. I will definitely consider Furniture Row for future furniture purchases.

these guys are awesome!!

Great selection of furniture and very friendly and helpful staff!!

The staff is friendly and very helpful. They answered questions that I had with knowledge of the products they offered.

Coco was the best. She was super friendly, and knowledgeable. I didn't even buy anything from her yet but she has gone out of her way on 3 different occasions to help me find a bedroom set and wall art. She could not find the wall art I wanted but showed me lots of other close items. She remembered me after one visit. She is amazing.

Chana was AMAZING!!!!!!

I am very pleased with my purchase and the service received from Chana Hamilton. she is fantastic!

Just purchased my new end tables, sofa tables, coffee table and bookshelf - all with live edge from them. I'm still waiting on the coffee table as it had a longer delivery time, but everything else is absolutely amazing!

very helpful. great clearance selection. easy and quick buying process. very satisfied with our purchase.

❤ love my dinning room set. Is just perfect.

The store is pleasant with helpful employees. They do not hover and pester you while you look, but were available when I had questions. Jazmyne was very knowledgeable and helpful.

they were very helpful in changing out the couch we bought

the lady was more than helpful and worked with me to find the perfect living room set for a good deal.

James, our salesman was outstanding. personable, professional, and most of all patient. We purchased a sofa and loveseat and would not hesitate to recommend him. Absolutely top shelf!

bought 2 couches from here back in December. Was informed about the length for delivery time and they came in a week earlier. but anywhere you go everything has a lead time. i have really enjoyed my selection.

Great service. Our go to store for sure. Thank you.Mr& Mrs Lewis.

The salesperson (James) was excellent. He was very pleasant and knowledgeable. Excellent experience.

I had a really great experience shopping at the Madison, AL location. They didn't have what I was wanting currently in stock, but they made ordering it incredibly easy for me. They cared about giving me answers quickly, and I felt that they were not pushy or anything like that. I don't like pushy sales people so this meant a lot to me that they let me make my own decisions and I will definitely use them again fir other furniture needs!

I have shopped other furniture stores in my area but wasn't very pleased with selection, quality, or customer service. I decided to give Furniture Row a try. In the span of three months, I have purchased a complete living room set (D-Sterling Pwr Love Set and matching recliners), the Hudson Park coffee table with matching end tables, , a kitchen set, and a full dining set with 2 extra chairs. Needless to say, Furniture Row is my Go-To store for furnishing. I have also referred my mother and sister to Furniture Row. The quality of the merchandise is hard to beat and the customer service is exceptional. James Cell was the first Customer Service Associate I met. He has the customer's needs as his top priority and he was te reason I returned. Gem Bouchee-Brown and Eric DeBerry are top notch in the Kitchen department. I highly recommend Furniture Row for all of your furnishing needs.m

We are returning customers because we have been satisfied customers. We were looking at new living room furniture. We were interested in the Durango series. James approached us and answered all of our questions. He then asked us questions which raised options we had not considered. He was very knowledgeable about the furniture, the construction and presented options and accessories which rounded out our overall perception and changed our previous selections to a grouping that we find more diverse and ended up saving us some money. We will proudly show off our new furniture and tell people to go see James at Furniture Row.

Brandon McDonald was professional, friendly, helpful, and a good listener. He paid attention to what we really wanted in a dining room set and problem solved to get us exactly what we wanted. We are so pleased and we will definitely be back in to shop at Furniture Row.

very nice store and helpful staff.

I have purchased several times over the years and just made another purchase . Chris the manager and all the staff are always so kind and helpful and also in helping me save at the same time. I have been in the customer service and sales industry for 40+ years and I’m very pleased with Denver mattress and the furniture side as well. Thank you keep up the great work this Thanksgiving. I’m blessed to have people like them that help me as well. Miss Payne Nov 24 2022

Loved doing business with the folks at Furniture Row. Very friendly and knowledgeable!

great team and customer service I appreciate all that you do ! thank you again

The manager is fantastic. We bought a new dinning set and will now be furnishing our brand new house with this stores products! We can't wait.

Great visit, friendly service, easy ordering. Recommend A++

great shopping experience. loved the variety of styles. can’t wait to come back for our next piece.

Terry was very helpful with picking out a couch. he made it very easy to get exactly what we needed!

Eric, in the bedroom furniture department, was most kind in trying to locate us a bed frame; he made several trips to his computer to try and accommodate to our needs:) This place is not a short distance from where I live, but they have it all.

Derrick Jerrolds was very patient with us and my parents when we sat on every recliner in the store. he was helpful in our quest for the perfect fit.

excellent products at great prices.

Staff was very helpful in my search fork furniture. Will definitely be back!

Franky and Franky Jr. delivered our furniture and they couldn’t have been more professional.

I have never been to a better furniture store in the Huntsville/Madison area. The entire staff was extremely happy and excited to find us the right furniture. James did a phenomenal job and so did the assistant manager Gem helping us pick what we wanted. We were a tad difficult I must say. Definitely wish there was a larger modern/contemporary selection. There's not that much for us modern/minimalists, but that's probably due to what this location prefers. Either way, we got great deals. We even went to every single competing furniture store and ended up going back to Furniture Row. Will be coming back for more!

I had an excellent experience purchasing with Furniture Row! Alexis was able to answer all of my questions about the piece I was shopping for from durability to protection plans to delivery and set up options. I feel confident I was able to select just the right furniture for me at a very reasonable price, and with a protection plan that sets me at ease well into the future. I would gladly return to Furniture Row for future needs!

Just bought a nice chair & a half. It is well made, and I believe it will wear well for years. The salesman was helpful but not pushy. The price was very reasonable. Will shop there again!

This was our last stop in search for a new couch and chair set, it should have been our first. The selection was great and the customer service was excellent. Manuel, our sales consultant was extremely helpful and patient as we looked around the store. I highly recommend Furniture Row.

The sales people were very friendly and helpful in our purchase

I'm super excited about my purchases and experience at Oak Express. I've made several trips to the store trying to decide what would be the best fit for my new home and the manager, Jazmyne Miller, was very patient, knowledgeable and helpful every time I entered the store. I would be glad to do business with her again....

The salesman who assisted me was very helpful but not pushy. And he was patient with me while making my decision.

I have purchased multiple items in the past but today I bought a dresser with the help of a great sales lady. She took the time to understand my style and taste in furniture and gave me plenty of time to look around, answered all my questions and was very patient as I decided on the right piece of furniture for my home. Furniture Row has better prices than other competitors, I always find something new or interesting while shopping and the sales people do not hover over me while I look around the store. A+

The store was big and set up well. The floor person listened to us about what w were looking for and took us to see several different styles of recliners.

I can't remember the last time I went into a furniture and actually enjoyed the trip. JJ at Sofa Mart was the perfect sales person. She came up, told me her name, advised I could look for her with any questions. I don't know that she sensed that is what I wanted, but it was perfect. I like to browse, and when I see a few things I like, I will approach the salesperson. The couch, chair and ottoman that I bought is perfect for our needs. It has taken me nearly two years to find it. I am so happy, and should I need (and I will) need more furniture, Furniture Row and Sofa Mart is my first, and hopefully only, stop

We had an overall good purchase experience with this store. Very helpful and courteous staff as well.

This is the second time that I have been looking for furniture and the second time I ended up buying from Furniture Row. Selection, prices, quality and the service is awesome. I can't wait for delivery of my new Table & chairs and also the disk we just bought.

The Oak Express and The Sofa Mart at Madison AL Store has a friendly and helpful sales staff. I have purchased several items and will continue to use in the future.

We have purchased a couple of items from Furniture Row and have been very pleased. The experience and customer service are excellent. After starting at Furniture Row and then going to a few other stores, we came back to Furniture Row and purchased our item.

Very courteous service and knowledgeable about selection. Appreciated the information regarding the available fabrics to choose from to customize the chairs.