Frequently Asked Questions

You can apply by visiting your local store or by completing the online application found on our financing page.

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For questions, call Synchrony customer service 1-877-295-2080 or you can register and manage your account at MySynchrony.

Yes, we offer layaway in our stores. We also offer multiple financing options (W.A.C.) that will let you take advantage of having the product in your home.

You may purchase gift certificate at any Furniture Row^® Location that may be used in any Furniture Row^® in the United States. These may be redeemed at any of the Furniture Row^® Companies. Ask your local sales associate about expiration dates. Furniture Row Gift Certificate cannot be redeemed for online purchases. To purchase a product you see online with a Furniture Row Gift Certificate, please contact your local store or the Help Desk at (844)-673-6278.

No, all payments need to be made by mail or online. See the financing page for more information.

Furniture Row^® currently does not offer extended warranties. However, many of our manufacturers offer warranties beyond the standard one-year warranty offered by Furniture Row^® companies. Our sales associates will explain longer manufacturer warranties as they occur in specific products.

Many of our products are available in a variety of different colors, and all color options are clearly displayed on each product that has alternative options. Our online products feature clickable color squares in front of their portraits which show an image of the product in each available color. Our in-store products have alternative color examples on display and/or included within the product’s information sheet.

We are also proud to offer “special order” options on a variety of our upholstered products. Like with alternative color options, we are sure to clearly identify products that can be special ordered: Online, they are tagged with a “Special Order Available” feature, and in-store the option is shown within the product’s information.

Our bed frames do not include a mattress. Due to the variety of options available in mattresses, we want to make sure you are provided the opportunity to pick out the best mattress for your needs. Shop our Denver Mattress^® selection here to find the best mattress for you.

Unlike other conventional furniture stores that might just show you a small piece of fabric or leather, Furniture Row^® carries full size samples for your consideration. The colors shown on the racks are also stocked in our Distribution Centers.

Just as every customer has a different home or room, our employees have a variety of tastes and needs for their own homes. Our trained sales associates are available to answer any questions you may have.

Many of our sleeper sofa options however are part of our Special Order program to offer an innerspring or upgraded foam mattress. For details about special orders and sofa sleeper upgrades, please contact your local store or the Help Desk at (844)-673-6278

All sofas and upholstered furniture items will have a small "break in" period. The foam, at all levels of quality, will soften as the cushions are broken in. The items on our floor under go a process as soon as they arrive to the display floor to "break them in." After a short period of use, your new furniture will soon have the same comfort of the showroom products.

We suggest getting all of the pieces you want to complete your set at the time of purchase. Due to style changes, color changes, and vendor changes it is very difficult to predict if a piece will match down the road.

While we have standard sets that we pre-build for customers, it is always possible to shop our collections à la carte in order to get the right pieces for your space.

We are proud to offer Special Order selections on a variety of our upholstery products. These items are identified with in store signage or online via the Feature, "Special Order Available." In store we display the available fabrics, along with schematics of the available pieces, with each collection that is part of our Special Order program. This gives you the opportunity to truly, make it yours.

We take pride in the fact that we offer thousands of high-quality products from manufacturers and craftsmen the world over, and we want our customers to be able to see everything that we have to offer when they visit our website. Because so many of our products are coming from various international sources, there are some unavoidable instances when products are delayed. A product becomes temporarily disabled online when it is back-ordered or experiencing extended delays. When this happens, we leave the product visible online so that customers know that it is still a part of our product inventory. We also leave a message beneath the “Add to Cart” button to encourage all of our customers to contact their local store or the Help Desk at (844)-673-6278 to inquire on specifics behind the delay, or for any other ordering questions they may have.

Additionally, you may find a product that is not available to order online because it is sold exclusively through The Showroom at Furniture Row brand in Denver, CO. These items are not available nationwide and can only be purchased and received in Denver, CO. For additional details about these products, please contact the Help Desk.

What does my delivery include?

The life of your new furniture will be dependent on your use and lifestyle. You sales associate is able to point out the various types of construction to help you determine the best materials and build for your furniture needs.

Please contact your local store to inquire on a possible parts order.

While many of our products are constructed entirely of solid hardwood, some items may only include solid hardwood construction in high-impact areas such as the foundation or frame. In addition to a hardwood foundation, the product may also include MDF of furniture-grade plywood in low-impact or decorative areas where strength isn't necessary. The reason for this combination is to save on the cost of materials in order to guarantee more affordable prices alongside high-quality materials and additional support.

A veneer is a thin sheet of wood which is applied to the surface of a piece of furniture in order to showcase the pattern or texture of the wood’s grain. In other words, veneering is an efficient and economical way of using the innately attractive qualities of wood to create a cohesive, aesthetically pleasing surface. High quality veneers enhance the appearance of wooden furniture, and different types of veneer “cuts” can be used to display a wide range of grain patterns. For additional information about veneer cuts, types of veneers and other helpful definitions of common furniture terms, please visit our Furniture Glossary page.

Furniture Glossary

Solid wood means that the furniture is made without using veneers, and it also means that the piece does not contain any engineered wood, such as plywood, particle board, MDF, etc. All wooden furniture is made from a variety of different wooden components, but with solid wood furniture, each of those components are themselves one piece of solid wood. The wooden components may be “finished” with a paint, stain, or lacquer, but they are not made of smaller pressed particles nor do they feature veneers. Solid wood furniture is known for its exceptional strength and durability.

Many of our vendors do not provide weight restrictions. Some vendors will test a product up to certain weights for normal everyday use, but this is not an industry standard available on all furniture lines. If you would like more information regarding weight restrictions on a specific product, please contact your local store.

Leather is one of the more naturally durable coverings available in home furnishings. However, there are many Endurosuede® fabrics that provide excellent durability. Your Furniture Row^® sales associate will be able to help you determine your needs based upon your lifestyle. They will also be able to explain the various types of leathers and fabrics along with the durability rating of each covering.

Corrected leathers will have higher levels of pigmentation and protection that create a more consistent look with less care needed. Non-corrected leathers are more natural and reflect the natural markings that make each hide unique. This makes it softer and suppler, but requires greater care against spilling and stains. Visit our professional Sales Staff in store to show you the difference!

Endurosuede® is our own term for Microfiber. Endurosuede® is 100% polyester with tremendous durability and is very easily cleaned.

We carry a wide variety of bed frames created by trusted designers, name brand manufacturers, and showcasing all of today’s in-demand styles. From traditional sleigh and canopy beds to modern platform and upholstered beds, Furniture Row has the perfect bed frame to enhance the look of your space. Not a bed frame expert? No problem! For a complete list of common bed frame definitions and terminology, please visit our online Furniture Glossary.

Furniture Row carries a number of products of different assembly needs. Below are the types of products we carry and the level of difficulty in assembly:

• Flat Packed - Full Assembly Required: Product is disassembled and packed flat for reduced shipping costs. Full assembly is required.
• Complete Assembly Required: Product requires assembly. Typically larger products shipped in multiple boxes, or those which require two people to assemble. Tools are required and often included.
• Light Assembly Required: Requires light assembly of larger components such as backs or legs, typically non-tool assembly or easy assembly with included tools.
• Minimal Assembly Required: Requires assembly of minor components such as feet or handles.
• No Assembly Required: Product is ready straight out of the box, no assembly required.

*^{Information is based on customers who select our Instore Pickup or Store to Door Drop Off Delivery Service, full assembly provided with our Premium Delivery & Setup Service}

Furniture Row^® shops the world over to bring you the very best in home furnishings. Some products are made here in the United States while others are directly imported from Europe and Asia. Furniture Row^® is constantly shopping for the best quality at the best price.